PRIVACY POLICY

Effective Date: June 17, 2026
Last Updated: June 17, 2026

1. Introduction

FlowMajik LLC, a Florida limited liability company (“FlowMajik,” “we,” “us,” or “our”), respects the privacy of individuals who interact with us and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal information in connection with:

• https://flowmajik.com and any webpages, subdomains, portals, forms, landing pages, and digital properties that link to this Privacy Policy;

• FlowMajik accounts, client portals, dashboards, customer relationship management systems, service portals, and file-upload features;

• our artificial intelligence, automation, communications, marketing, scheduling, website, local search, compliance, audit, reputation-management, and related services;

• telephone calls, text messages, emails, chats, video meetings, consultations, and other communications with FlowMajik;

• our relationships with clients, prospective clients, website visitors, client customers, leads, vendors, contractors, referral partners, applicants, and business partners; and

• information processed by FlowMajik on behalf of our clients.

Collectively, these are referred to as the “Services.”

By accessing or using the Services, submitting information to us, creating an account, or otherwise interacting with FlowMajik, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy does not replace any contract, data processing agreement, service agreement, consent, authorization, or other legally binding arrangement between FlowMajik and a client. Where another binding agreement imposes more specific privacy or data-protection obligations, that agreement will govern to the extent of any conflict.

2. Scope and Our Privacy Roles

Depending on the circumstances, FlowMajik may process personal information in different legal capacities.

2.1 FlowMajik as a Controller or Business

FlowMajik generally acts as a “controller,” “business,” or similar responsible entity when we determine why and how personal information is processed for our own purposes. This may include information relating to:

• visitors to our website;

• prospects and prospective clients;

• FlowMajik clients and account holders;

• vendors and service providers;

• job applicants and contractors;

• referral and business partners;

• individuals who contact FlowMajik directly; and

• our own marketing, security, analytics, account administration, and business operations.

2.2 FlowMajik as a Processor or Service Provider

FlowMajik may act as a “processor,” “service provider,” “contractor,” or similar entity when we process personal information on behalf of a client and according to that client’s instructions.

For example, a FlowMajik client may use our CRM, AI receptionist, messaging, scheduling, automation, marketing, website, lead-management, or support services to process information about its own:

• customers;

• prospective customers;

• callers;

• website visitors;

• appointment holders;

• employees;

• contractors;

• patients or clients;

• business contacts; or

• leads.

In these circumstances, the FlowMajik client generally determines the purposes and means of processing and is primarily responsible for providing required privacy notices, obtaining required consents, and responding to privacy-rights requests.

Individuals seeking to exercise rights regarding information processed by FlowMajik on behalf of a client should first contact the relevant client or business with which they interacted. FlowMajik may assist that client in responding as required by applicable law and our contractual commitments.

3. Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with an identified or identifiable individual or household. The meaning may vary under applicable law.

Personal information does not generally include information that has been lawfully made public, aggregated information, or information that has been deidentified so that it cannot reasonably be linked to an individual.

The categories of personal information we collect depend on how an individual interacts with FlowMajik.

3.1 Identifiers and Contact Information

We may collect:

• first and last name;

• business or organization name;

• job title or professional role;

• mailing or business address;

• email address;

• telephone or mobile number;

• username;

• account identifier;

• online identifier;

• Internet Protocol address;

• social-media handle;

• customer, lead, or contact identifier; and

• similar identifiers.

3.2 Account and Profile Information

When an individual creates or uses a FlowMajik account or service portal, we may collect:

• login credentials;

• encrypted or hashed passwords;

• account preferences;

• profile details;

• account permissions;

• user roles;

• authentication information;

• security settings;

• login history;

• account activity;

• subscription or service information; and

• records associated with the account.

3.3 Client, Lead, and CRM Information

We may collect or process information entered, imported, uploaded, synchronized, or generated through CRM, pipeline, lead-management, or client-management systems, including:

• customer or lead contact details;

• communications history;

• appointment information;

• service interests;

• lead sources;

• pipeline stages;

• notes;

• tasks;

• tags;

• forms and survey responses;

• consent records;

• transaction history;

• support history;

• marketing preferences; and

• other client relationship information.

3.4 Commercial and Transaction Information

We may collect:

• services purchased, requested, considered, or discussed;

• subscription details;

• proposals;

• contracts;

• invoices;

• billing history;

• payment status;

• refunds;

• service usage;

• consultations;

• product or service preferences; and

• records of business transactions.

Payment-card information is generally collected and processed by third-party payment processors. FlowMajik generally does not directly store complete payment-card numbers, card security codes, or full bank-account credentials.

We may retain limited payment-related information supplied by payment processors, such as:

• billing name;

• billing address;

• payment method type;

• the last digits of a payment card;

• transaction identifiers;

• payment status; and

• transaction dates and amounts.

3.5 Communications and Support Information

We may collect the contents and details of communications, including:

• emails;

• text messages;

• chat messages;

• social-media messages;

• customer-support requests;

• consultation notes;

• form submissions;

• survey responses;

• voicemails;

• call records;

• meeting information;

• communications preferences; and

• related metadata.

3.6 Telephone Recordings and Transcripts

Where disclosed and permitted by applicable law, FlowMajik and the technologies used to provide our Services may:

• record telephone calls;

• generate transcripts;

• analyze call content;

• summarize conversations;

• identify action items;

• evaluate service quality;

• support appointment scheduling;

• route inquiries;

• document customer interactions;

• assist with training;

• detect fraud or security issues; and

• improve service delivery and automation.

Callers and participants are notified at or before the beginning of a recorded call, and consent is obtained where required by applicable law.

FlowMajik does not use call recordings or voice data to create voiceprints, biometric identifiers, or biometric profiles.

3.7 Appointment and Scheduling Information

When an individual requests or schedules an appointment, we may collect:

• name;

• email address;

• telephone number;

• business information;

• requested service;

• appointment date and time;

• time zone;

• preferred communication method;

• meeting details;

• calendar availability;

• notes;

• intake responses; and

• related scheduling information.

3.8 Files, Documents, and User Content

Users may be able to upload or provide:

• documents;

• images;

• website content;

• business records;

• marketing materials;

• customer lists;

• contact records;

• spreadsheets;

• audio files;

• videos;

• forms;

• contracts;

• project materials; and

• other content.

Users and clients are responsible for ensuring that they have the legal authority, permissions, notices, and consents necessary to provide such information to FlowMajik.

3.9 Website, Device, and Internet Activity Information

When an individual accesses or uses the Services, we and our technology providers may automatically collect:

• IP address;

• browser type;

• device type;

• device identifiers;

• operating system;

• language settings;

• approximate location derived from IP address;

• referring URLs;

• landing and exit pages;

• pages viewed;

• links clicked;

• form interactions;

• session duration;

• date and time of access;

• cookie identifiers;

• advertising identifiers;

• pixel identifiers;

• conversion information;

• log files;

• diagnostic data;

• error reports; and

• other information about interaction with the Services.

3.10 Advertising and Analytics Information

We may use advertising, analytics, and measurement technologies, including pixels, tags, cookies, conversion APIs, and similar tools. These technologies may collect or derive:

• page views;

• ad interactions;

• campaign attribution;

• referring sources;

• conversion activity;

• engagement data;

• device and browser information;

• cookie and advertising identifiers;

• approximate location;

• interactions with forms or website features; and

• inferred interests or audience categories.

This information may be used to measure campaign performance, understand website usage, create audiences, limit repetitive advertising, personalize marketing, and deliver or measure targeted advertising where permitted.

3.11 Social Media and Third-Party Platform Information

If an individual interacts with FlowMajik through a social network, advertising platform, search engine, business listing, integration, or other third-party service, we may receive information made available by that platform, such as:

• name;

• profile information;

• social-media handle;

• comments;

• messages;

• engagement information;

• lead-form responses;

• campaign information; and

• other information permitted by the individual’s settings or the platform’s rules.

3.12 Business and Professional Information

We may collect:

• employer;

• occupation;

• professional role;

• business ownership information;

• industry;

• business contact details;

• professional qualifications;

• business needs;

• service interests;

• professional history; and

• information related to business relationships.

3.13 Job Applicant and Contractor Information

For applicants, potential contractors, and workforce candidates, we may collect:

• contact details;

• employment history;

• education;

• qualifications;

• résumé or curriculum vitae;

• professional references;

• portfolio materials;

• interview information;

• work authorization information;

• compensation expectations;

• background information where lawful; and

• other information voluntarily submitted during the application or evaluation process.

3.14 Vendor, Referral Partner, and Business Partner Information

We may collect contact, payment, tax, contractual, performance, due-diligence, professional, and relationship information concerning:

• vendors;

• contractors;

• consultants;

• affiliates;

• referral partners;

• strategic partners; and

• prospective business partners.

3.15 Inferences

We may derive reasonable inferences from information collected, such as:

• likely service interests;

• business needs;

• lead qualification;

• communication preferences;

• engagement level;

• marketing attribution;

• appointment likelihood;

• account risk;

• fraud risk; and

• service recommendations.

3.16 Sensitive Personal Information

FlowMajik does not intentionally request or require users to provide highly sensitive personal information such as:

• Social Security numbers;

• government identification numbers;

• complete financial account credentials;

• complete payment-card details;

• medical records;

• protected health information;

• precise geolocation;

• genetic data;

• biometric identifiers;

• private account credentials; or

• information revealing highly sensitive personal characteristics.

Users must not provide highly sensitive personal information through ordinary website forms, CRM fields, text messages, emails, chats, AI systems, call recordings, or file uploads unless FlowMajik has expressly authorized a secure channel for that information.

Where sensitive information is processed, FlowMajik will use or disclose it only for lawful and reasonably necessary purposes and will not use it to infer characteristics about an individual except as permitted by law.

4. Sources of Personal Information

We may collect personal information from:

4.1 Directly From Individuals

This includes information provided when an individual:

• visits our website;

• completes a form;

• schedules a consultation;

• communicates with us;

• creates an account;

• uploads a file;

• purchases or uses a service;

• participates in a recorded call;

• subscribes to communications;

• applies for work;

• enters into a business relationship; or

• otherwise interacts with FlowMajik.

4.2 From FlowMajik Clients

Clients may provide, import, synchronize, or instruct us to process information about their customers, prospects, contacts, workforce members, or other individuals.

4.3 Automatically Through Technology

We may collect information automatically through:

• cookies;

• pixels;

• tags;

• scripts;

• software development kits;

• conversion APIs;

• local storage;

• log files;

• analytics tools;

• fraud-prevention tools; and

• similar technologies.

4.4 From Service Providers and Integrations

We may receive information from:

• hosting providers;

• CRM platforms;

• communications providers;

• scheduling providers;

• payment processors;

• email providers;

• analytics services;

• advertising platforms;

• cloud-storage providers;

• artificial-intelligence providers;

• authentication providers;

• security providers;

• social networks;

• business productivity services; and

• other integrated services.

4.5 From Publicly Available Sources

We may collect business-related information from:

• business websites;

• public business directories;

• government records;

• professional profiles;

• social-media pages;

• search engines;

• public reviews;

• business listings; and

• other publicly available sources.

4.6 From Referrals and Business Partners

We may receive information from referral sources, affiliates, consultants, event organizers, joint-marketing partners, or other business partners where permitted by law.

5. How We Use Personal Information

We may use personal information for the following purposes.

5.1 Providing and Operating the Services

We may use information to:

• provide requested services;

• create and manage accounts;

• operate client portals;

• configure CRM systems;

• manage leads and pipelines;

• process forms and surveys;

• support AI receptionists and support systems;

• schedule and manage appointments;

• send communications;

• create websites and marketing materials;

• provide audits, optimization, compliance, SEO, automation, and related services;

• process transactions;

• manage subscriptions;

• provide technical support; and

• fulfill contractual obligations.

5.2 Communications

We may use personal information to:

• respond to inquiries;

• provide customer support;

• confirm appointments;

• send account notices;

• provide service updates;

• deliver requested information;

• communicate about projects;

• send invoices or payment notices;

• send security alerts;

• obtain feedback; and

• maintain records of communications.

5.3 Artificial Intelligence and Automation

We may use artificial-intelligence and machine-learning technologies to:

• respond to inquiries;

• assist with customer support;

• transcribe and summarize calls;

• analyze communications;

• generate suggested responses;

• route conversations;

• qualify or categorize inquiries;

• schedule appointments;

• automate workflows;

• generate business, marketing, website, audit, or support content;

• identify service needs;

• assist with data organization;

• detect anomalies;

• improve operational efficiency; and

• support the Services.

Information may be processed by artificial-intelligence technology providers acting on our behalf or on behalf of our clients.

FlowMajik does not intentionally use solely automated decision-making to make decisions that produce legal or similarly significant effects concerning individuals without appropriate human involvement, safeguards, or another lawful basis where required.

AI-generated content, summaries, classifications, or recommendations may be incomplete or inaccurate and may be reviewed, corrected, or supplemented by authorized users.

5.4 Marketing and Advertising

Subject to applicable law and user choices, we may use information to:

• send marketing emails;

• send promotional text messages;

• provide information about services;

• personalize communications;

• develop advertising audiences;

• deliver or measure targeted advertising;

• retarget website visitors;

• conduct campaign attribution;

• measure conversions;

• assess campaign performance;

• understand customer interests; and

• improve marketing effectiveness.

5.5 Analytics and Service Improvement

We may use information to:

• understand how the Services are used;

• evaluate website performance;

• analyze traffic and engagement;

• conduct research;

• troubleshoot errors;

• improve functionality;

• test features;

• develop new services;

• measure customer satisfaction;

• improve workflows; and

• enhance user experience.

5.6 Security, Fraud Prevention, and Abuse Detection

We may use information to:

• authenticate users;

• protect accounts;

• prevent unauthorized access;

• detect suspicious activity;

• prevent fraud;

• enforce access controls;

• investigate abuse;

• maintain logs;

• protect our systems;

• protect clients and users;

• respond to security incidents; and

• preserve the integrity and availability of the Services.

5.7 Legal and Compliance Purposes

We may use information to:

• comply with applicable laws;

• respond to lawful process;

• establish, exercise, or defend legal claims;

• enforce contracts and policies;

• conduct audits;

• maintain required records;

• investigate complaints;

• respond to regulatory authorities;

• protect legal rights;

• fulfill tax and accounting requirements; and

• manage disputes.

5.8 Business Operations

We may use information to:

• administer our business;

• manage client relationships;

• evaluate vendors;

• manage contractors and partners;

• process referrals;

• conduct internal reporting;

• forecast demand;

• manage finances;

• assess business performance;

• maintain insurance;

• support corporate transactions; and

• conduct legitimate operational activities.

5.9 Recruiting and Workforce Purposes

We may use applicant and contractor information to:

• evaluate qualifications;

• conduct interviews;

• communicate about opportunities;

• verify references;

• make engagement decisions;

• maintain recruiting records;

• comply with employment laws; and

• protect legal rights.

5.10 With Consent or as Otherwise Disclosed

We may use personal information for other purposes disclosed at the time of collection, with an individual’s consent, or as otherwise permitted by law.

6. Legal Bases for Processing

Where the laws of the European Economic Area, United Kingdom, Switzerland, or another jurisdiction require a legal basis for processing, FlowMajik may rely on one or more of the following:

6.1 Performance of a Contract

Processing may be necessary to:

• provide requested Services;

• manage an account;

• process a transaction;

• fulfill a client agreement;

• respond to pre-contract inquiries; or

• perform contractual obligations.

6.2 Legitimate Interests

We may process information where necessary for legitimate business interests, provided those interests are not overridden by the rights and interests of affected individuals.

Legitimate interests may include:

• operating and improving the Services;

• communicating with clients and prospects;

• securing systems and accounts;

• preventing fraud;

• managing business relationships;

• conducting business-to-business marketing;

• measuring service performance;

• maintaining records;

• enforcing agreements; and

• protecting legal rights.

6.3 Consent

We may rely on consent for:

• certain cookies and tracking technologies;

• electronic marketing;

• recorded calls;

• text-message communications;

• processing that requires express permission; or

• other activities where consent is legally required.

Consent may be withdrawn at any time, subject to legal and technical limitations. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

6.4 Compliance With Legal Obligations

We may process information to comply with:

• laws;

• regulations;

• court orders;

• tax requirements;

• recordkeeping obligations;

• regulatory requests; and

• other legal duties.

6.5 Protection of Rights and Interests

Where legally permitted, we may process information to protect vital interests, public interests, safety, property, legal rights, or the security of individuals and systems.

7. Cookies and Similar Technologies

7.1 Technologies We Use

FlowMajik and our service providers may use:

• cookies;

• web beacons;

• tracking pixels;

• tags;

• scripts;

• local storage;

• conversion APIs;

• analytics tools;

• session-replay or interaction-measurement technologies;

• advertising identifiers; and

• similar technologies.

7.2 Categories of Cookies

We may use the following categories.

Strictly Necessary Cookies

These cookies are needed to:

• operate the website;

• authenticate users;

• maintain sessions;

• secure accounts;

• process forms;

• remember privacy choices;

• prevent fraud; and

• provide requested functionality.

These technologies cannot always be disabled through our preference tools because the Services may not function properly without them.

Functional Cookies

These cookies support preferences and enhanced functionality, such as:

• language settings;

• saved choices;

• interface preferences;

• embedded features; and

• personalized functionality.

Analytics Cookies

These cookies help us understand:

• website traffic;

• page usage;

• visitor interactions;

• campaign effectiveness;

• technical performance; and

• service improvements.

Advertising Cookies and Pixels

These technologies may be used to:

• measure advertising;

• attribute conversions;

• create advertising audiences;

• recognize prior visitors;

• deliver targeted or interest-based advertisements;

• limit repetitive advertisements; and

• understand responses to marketing campaigns.

7.3 Cookie Consent and Preference Management

Where required by law, FlowMajik provides a cookie banner, consent mechanism, or preference center through which users may accept, reject, or manage nonessential cookies.

Users may also control cookies through browser settings. Blocking cookies may affect website functionality.

Consent choices may be specific to a device, browser, or domain. Users may need to update choices on each device or browser they use.

7.4 Global Privacy Control

Where required by applicable law, FlowMajik recognizes and processes supported browser-based universal opt-out signals, including Global Privacy Control, as a request to opt out of the sale or sharing of personal information or processing for targeted advertising.

The signal generally applies to the browser or device from which it is received. An individual may need to enable the signal separately on each browser or device.

7.5 Do Not Track

Some browsers offer “Do Not Track” settings. Because there is not a universally accepted technical or legal standard for all Do Not Track signals, our systems may not respond to every such signal. We will, however, honor legally recognized universal opt-out mechanisms where required.

8. Advertising, Sale, and Sharing of Personal Information

8.1 No Sale for Monetary Compensation

FlowMajik does not sell personal information to data brokers or third parties in exchange for monetary compensation.

8.2 Advertising-Related Sharing

We use third-party advertising technologies, including advertising pixels and related measurement tools. These technologies may disclose online identifiers, device information, Internet activity, and advertising or engagement information to advertising and analytics providers.

Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain advertising-related disclosures even when no money is exchanged.

Accordingly, depending on the applicable law, our use of advertising pixels and similar technologies may be considered:

• sharing for cross-context behavioral advertising;

• processing for targeted advertising; or

• a sale of personal information under a broad statutory definition.

Where applicable, individuals may opt out through:

• our cookie preference center;

• a “Your Privacy Choices,” “Do Not Sell or Share My Personal Information,” or similar link made available on the website;

• a recognized universal opt-out signal such as Global Privacy Control; or

• a request submitted to [email protected].

8.3 Categories Potentially Disclosed for Advertising

The categories of information that may be disclosed for targeted advertising may include:

• identifiers;

• online identifiers;

• IP address;

• cookie or device identifiers;

• Internet or electronic network activity;

• page views;

• link clicks;

• advertising interactions;

• conversion activity;

• approximate location derived from IP address;

• commercial interests; and

• inferences concerning interests or engagement.

The recipients may include advertising networks, social-media platforms, analytics providers, and marketing technology providers.

8.4 No Knowing Sale or Sharing of Minors’ Information

FlowMajik does not knowingly sell or share the personal information of individuals under 18 for targeted advertising.

9. SMS and Mobile Messaging Privacy

Where a person provides a mobile number and consents to receive text messages, FlowMajik or a FlowMajik client may send:

• appointment confirmations;

• reminders;

• service-related messages;

• account notices;

• support communications;

• follow-up messages; and

• marketing messages where separately authorized.

Message frequency may vary. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing goods or services unless expressly permitted by law.

Recipients may opt out of marketing text messages by replying STOP or using another provided opt-out method. They may request assistance by replying HELP or contacting us.

FlowMajik does not sell mobile numbers, SMS consent records, or text-message opt-in data.

FlowMajik does not disclose mobile numbers, SMS consent records, or opt-in data to third parties for those third parties’ independent marketing purposes.

Mobile information may be disclosed to telecommunications carriers, messaging platforms, technology vendors, subcontractors, and other service providers solely as reasonably necessary to:

• transmit messages;

• maintain consent and opt-out records;

• provide technical support;

• prevent fraud or abuse;

• comply with law; and

• operate the messaging service.

Opting out of marketing messages does not prevent FlowMajik from sending nonmarketing communications that are necessary to provide services, administer an account, complete a requested transaction, address security concerns, or comply with law.

10. Email and Other Marketing Communications

Where permitted by law, FlowMajik may send marketing communications concerning our services, offers, educational content, consultations, events, or business updates.

Recipients may unsubscribe from marketing emails by:

• using the unsubscribe link in the communication; or

• contacting [email protected].

We may continue sending transactional, contractual, account, security, billing, appointment, or service-related communications when necessary.

Third-party platforms may maintain their own communication preferences, and users may need to update preferences directly with those platforms.

11. Artificial Intelligence Privacy

FlowMajik may use artificial-intelligence systems supplied by third-party technology providers to process information for the purposes described in this Privacy Policy.

Information processed by AI systems may include:

• inquiries;

• chat messages;

• emails;

• call recordings;

• call transcripts;

• summaries;

• appointment details;

• business information;

• website content;

• CRM records;

• lead information;

• support requests;

• uploaded content; and

• workflow data.

We seek to configure and use AI systems in a manner appropriate to the Services, applicable agreements, and legal obligations.

Users must not submit confidential, regulated, or highly sensitive information to an AI-enabled feature unless they have authorization to do so and FlowMajik has expressly approved the relevant use.

FlowMajik may review AI interactions for:

• quality assurance;

• troubleshooting;

• security;

• compliance;

• workflow improvement; and

• service enhancement.

We do not use voice data to create biometric voiceprints or biometric profiles.

We do not intentionally use solely automated decision-making to make decisions producing legal or similarly significant effects without appropriate safeguards where required by law.

12. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

12.1 Service Providers and Processors

We may disclose information to providers that support:

• website hosting;

• cloud infrastructure;

• data storage;

• CRM functionality;

• customer support;

• communications;

• telephone services;

• call recording and transcription;

• text messaging;

• email delivery;

• scheduling;

• analytics;

• advertising;

• payment processing;

• fraud prevention;

• authentication;

• cybersecurity;

• artificial intelligence;

• document management;

• website development;

• automation;

• accounting;

• professional services; and

• other business operations.

These providers may process information only for contracted purposes and subject to applicable legal or contractual restrictions.

12.2 FlowMajik Clients

Where FlowMajik provides services on behalf of a client, information may be disclosed or made available to that client and its authorized users.

For example, call details, transcripts, form submissions, lead information, appointment details, and CRM records may be provided to the client that commissioned the relevant service.

12.3 Advertising and Analytics Providers

We may disclose online identifiers, device data, browsing information, conversion information, and related information to advertising and analytics providers as described in this Privacy Policy.

Individuals may have rights to opt out of these disclosures.

12.4 Business and Integration Partners

At a user’s direction or where needed to provide requested functionality, we may disclose information to:

• integrated software services;

• calendar providers;

• communications services;

• social networks;

• business productivity platforms;

• website platforms;

• marketing services; and

• other connected applications.

Information disclosed to an independently controlled third-party service may be governed by that service’s privacy policy.

12.5 Professional Advisers

We may disclose information to:

• attorneys;

• accountants;

• auditors;

• insurers;

• financial advisers;

• consultants; and

• other professional advisers.

12.6 Legal and Governmental Authorities

We may disclose information where we reasonably believe disclosure is necessary to:

• comply with law;

• respond to subpoenas, warrants, court orders, or lawful process;

• cooperate with regulators;

• enforce contracts;

• collect amounts owed;

• investigate fraud;

• respond to security incidents;

• protect rights, property, or safety;

• prevent harm; or

• establish, exercise, or defend legal claims.

12.7 Corporate Transactions

Personal information may be disclosed, transferred, or evaluated in connection with:

• a merger;

• acquisition;

• financing;

• reorganization;

• bankruptcy;

• sale of assets;

• business transfer;

• due diligence; or

• a similar corporate transaction.

Any successor may continue processing information subject to this Privacy Policy unless another notice is provided.

12.8 With Consent or at an Individual’s Direction

We may disclose information when an individual requests, authorizes, or consents to the disclosure.

12.9 Aggregated or Deidentified Information

We may disclose aggregated or deidentified information that cannot reasonably be linked to a particular individual.

We will not attempt to reidentify deidentified information except as permitted by law, such as to test whether our deidentification processes are effective.

13. Client Responsibilities

Clients that use FlowMajik to collect, upload, import, record, transmit, store, analyze, or otherwise process personal information are responsible for:

• having a valid legal basis for the processing;

• providing legally required privacy notices;

• obtaining all necessary permissions and consents;

• obtaining call-recording consent where required;

• maintaining valid email and SMS consent records;

• honoring opt-out and withdrawal requests;

• complying with marketing and communications laws;

• ensuring uploaded data was lawfully obtained;

• limiting data to what is reasonably necessary;

• maintaining accurate account permissions;

• using the Services only for lawful purposes;

• responding to privacy-rights requests;

• protecting account credentials; and

• complying with applicable privacy, consumer-protection, telecommunications, employment, health, financial, and sector-specific laws.

Clients must not use the Services to process information they are not legally authorized to process.

FlowMajik may suspend or restrict processing that we reasonably believe violates law, contractual requirements, platform policies, individual rights, or security requirements.

14. Data Retention

FlowMajik retains personal information only for as long as reasonably necessary to:

• provide the Services;

• fulfill the purposes described in this Privacy Policy;

• administer accounts;

• perform contractual obligations;

• maintain business and transaction records;

• comply with legal, tax, accounting, and regulatory requirements;

• resolve disputes;

• enforce agreements;

• establish, exercise, or defend legal claims;

• detect fraud;

• maintain security;

• prevent abuse; and

• support legitimate business operations.

The appropriate retention period depends on factors such as:

• the nature and sensitivity of the information;

• the purposes for which it was collected;

• the duration of the client or user relationship;

• contractual commitments;

• client instructions;

• applicable limitation periods;

• legal and regulatory requirements;

• security considerations;

• backup cycles; and

• the risk of harm from unauthorized use or disclosure.

When information is no longer reasonably necessary, we may delete, anonymize, aggregate, isolate, or securely retain it as required by law or legitimate operational needs.

Deletion from active systems may not result in immediate deletion from encrypted backups, archival systems, logs, fraud-prevention records, or disaster-recovery systems. Information in those systems will be protected and removed, overwritten, or rendered inaccessible in accordance with applicable retention cycles.

15. Data Security

FlowMajik uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• unauthorized access;

• unlawful use;

• unauthorized disclosure;

• alteration;

• accidental loss;

• destruction; and

• misuse.

Safeguards may include, as appropriate:

• access controls;

• authentication controls;

• password protections;

• encryption in transit or at rest;

• role-based permissions;

• system monitoring;

• logging;

• vendor assessments;

• employee or contractor confidentiality requirements;

• backups;

• security testing;

• incident-response procedures; and

• data-minimization practices.

No method of transmission, processing, or storage is completely secure. FlowMajik cannot guarantee that personal information will never be accessed, used, disclosed, altered, lost, or destroyed without authorization.

Users are responsible for:

• maintaining the confidentiality of account credentials;

• using strong and unique passwords;

• enabling available security controls;

• limiting authorized users;

• securing devices;

• promptly notifying us of suspected unauthorized access; and

• logging out of shared or public devices.

16. Data Incidents

If FlowMajik becomes aware of a data-security incident affecting personal information, we may:

• investigate the incident;

• contain and remediate the issue;

• preserve evidence;

• notify affected clients;

• notify affected individuals;

• notify regulators or law-enforcement authorities; and

• take other steps required by applicable law or contract.

Where FlowMajik processes information on behalf of a client, the client may be responsible for determining whether and how affected individuals or authorities must be notified, subject to our contractual and legal obligations.

17. International Processing and Transfers

FlowMajik is based in the United States. Personal information may be transferred to, stored in, accessed from, or processed in the United States and other countries where FlowMajik, our clients, or our service providers operate.

The privacy and data-protection laws of those countries may differ from the laws of the individual’s jurisdiction.

Where applicable law requires safeguards for international transfers, FlowMajik may use one or more legally recognized transfer mechanisms, such as:

• adequacy decisions;

• standard contractual clauses;

• the United Kingdom International Data Transfer Agreement or Addendum;

• contractual safeguards;

• approved certifications;

• approved frameworks;

• derogations permitted by law; or

• another lawful transfer mechanism.

Individuals may contact [email protected] for additional information about applicable transfer safeguards, subject to confidentiality, security, and legal restrictions.

18. Privacy Rights

Depending on an individual’s location, relationship with FlowMajik, and applicable law, the individual may have some or all of the following rights:

• the right to confirm whether personal information is being processed;

• the right to access personal information;

• the right to obtain a copy of personal information;

• the right to correct inaccurate personal information;

• the right to delete personal information;

• the right to restrict processing;

• the right to object to processing;

• the right to data portability;

• the right to withdraw consent;

• the right to opt out of targeted advertising;

• the right to opt out of the sale or sharing of personal information;

• the right to opt out of certain profiling or automated decision-making;

• the right to limit certain uses of sensitive personal information;

• the right to appeal the denial of a privacy request;

• the right to complain to a privacy or data-protection regulator; and

• the right not to receive unlawful discriminatory treatment for exercising a privacy right.

These rights are not absolute. FlowMajik may deny or limit a request where an exception applies, including where information is needed to:

• complete a transaction;

• provide requested Services;

• comply with law;

• detect security incidents;

• prevent fraud;

• exercise legal rights;

• protect another person’s rights;

• maintain privileged information;

• comply with contractual obligations;

• preserve evidence;

• support internal uses permitted by law; or

• fulfill another lawful purpose.

19. How to Exercise Privacy Rights

Privacy requests may be submitted by contacting:

Email: [email protected]
Mail: FlowMajik LLC, 1315 Oakfield Dr. #1108, Brandon, Florida 33509, United States

A request should clearly identify:

• the individual submitting the request;

• the right being exercised;

• the information or processing involved;

• the individual’s relationship with FlowMajik;

• the relevant FlowMajik client, if applicable; and

• sufficient details for us to locate responsive records.

19.1 Verification

To protect personal information, FlowMajik may take reasonable steps to verify:

• identity;

• authority;

• account ownership;

• residency;

• the validity of the request; and

• the relationship between the requester and the relevant records.

Verification may require matching information provided with information already maintained by FlowMajik. We will not request more information than reasonably necessary for verification.

If identity or authority cannot be reasonably verified, we may deny or limit the request.

19.2 Authorized Agents

Where permitted by law, an individual may designate an authorized agent to submit a request.

We may require:

• evidence of the agent’s authority;

• signed permission;

• direct confirmation from the individual;

• identity verification; or

• a valid power of attorney.

19.3 Requests Relating to Client-Controlled Information

Where FlowMajik processes information on behalf of a client, we may direct the requester to the relevant client.

FlowMajik may forward the request to the client or assist the client in responding. We may not be authorized to independently fulfill a request concerning client-controlled information.

19.4 Response Timing

FlowMajik will respond within the period required by applicable law. We may extend the response period where permitted, taking into account the complexity and number of requests.

19.5 Appeals

Where applicable law provides a right to appeal, an individual may appeal a denied request by replying to our decision or contacting [email protected] with the subject line “Privacy Request Appeal.”

We will review and respond to the appeal as required by applicable law.

20. United States State Privacy Disclosures

This section supplements the remainder of this Privacy Policy for residents of U.S. states with comprehensive consumer privacy laws.

The applicability of a particular state law depends on factors such as:

• the individual’s residency;

• the nature of the relationship;

• the amount and type of information processed;

• FlowMajik’s revenue or processing activities;

• statutory thresholds;

• exemptions; and

• the effective date of the relevant law.

This section is intended to address applicable privacy requirements in California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia, and other states that enact comprehensive privacy laws.

20.1 Categories Collected

During the applicable lookback period, FlowMajik may have collected the following categories:

• identifiers;

• personal records;

• protected classification information voluntarily provided or lawfully processed;

• commercial information;

• Internet or electronic network activity;

• geolocation derived from IP address;

• audio, electronic, visual, or similar information;

• professional or employment-related information;

• education information;

• inferences;

• account credentials;

• communications contents;

• sensitive personal information where voluntarily provided or otherwise lawfully processed; and

• other personal information described in this Privacy Policy.

20.2 Business and Commercial Purposes

We collect, use, and disclose these categories for the purposes described in Sections 5 and 12, including:

• providing Services;

• maintaining accounts;

• processing transactions;

• customer support;

• communications;

• security;

• analytics;

• marketing;

• targeted advertising;

• legal compliance;

• business operations;

• auditing;

• quality assurance;

• debugging;

• research;

• service improvement; and

• protecting legal rights.

20.3 Categories of Recipients

We may disclose personal information to:

• service providers;

• processors;

• contractors;

• FlowMajik clients;

• advertising providers;

• analytics providers;

• integrated platforms;

• professional advisers;

• government authorities;

• corporate transaction participants; and

• other recipients described in Section 12.

20.4 Sale, Sharing, and Targeted Advertising

FlowMajik does not sell personal information for monetary compensation.

Our use of advertising pixels, cookies, and similar technologies may be considered a sale, sharing, or processing for targeted advertising under certain state laws.

The categories potentially involved include:

• identifiers;

• online identifiers;

• device identifiers;

• Internet activity;

• browsing information;

• advertising interactions;

• approximate location; and

• inferences concerning interests.

Recipients may include advertising networks, social-media platforms, analytics providers, and marketing technology providers.

Individuals may opt out as described in Section 8.

20.5 Sensitive Personal Information

FlowMajik does not use or disclose sensitive personal information for the purpose of inferring characteristics about individuals except as permitted by applicable law.

Where consent is required before processing sensitive personal information, FlowMajik will seek consent or rely on another lawful exception.

20.6 Profiling

FlowMajik does not intentionally use personal information for solely automated profiling that produces legal or similarly significant effects concerning an individual without legally required safeguards.

20.7 Nondiscrimination

FlowMajik will not unlawfully discriminate against an individual for exercising an applicable privacy right.

We may offer a different price, rate, level, or quality of service where the difference is reasonably related to the value of the data, permitted by law, or part of a lawful program. FlowMajik does not currently offer financial incentives, loyalty programs, or different pricing in exchange for personal information.

20.8 California Residents

California residents may have rights under the California Consumer Privacy Act, as amended, including rights to:

• know the categories and specific pieces of personal information collected;

• know the sources, purposes, and categories of recipients;

• delete personal information;

• correct inaccurate personal information;

• opt out of sale or sharing;

• limit certain uses of sensitive personal information;

• receive information about applicable data practices; and

• receive nondiscriminatory treatment.

California residents may use an authorized agent as permitted by law.

California’s “Shine the Light” law may permit certain residents to request information about disclosures of personal information to third parties for their direct-marketing purposes. FlowMajik does not disclose personal information to third parties for those third parties’ own direct marketing except as disclosed with appropriate choice or consent.

20.9 Nevada Residents

Nevada residents may have the right to opt out of certain covered sales of personal information. FlowMajik does not currently sell covered information for monetary consideration as defined under Nevada law. Requests may nevertheless be submitted to [email protected].

21. European Economic Area, United Kingdom, and Switzerland

Individuals in the European Economic Area, United Kingdom, or Switzerland may have rights under applicable data-protection laws, including rights to:

• access;

• correction;

• erasure;

• restriction;

• objection;

• portability;

• withdrawal of consent;

• information about processing;

• information concerning international transfers; and

• complaint to a supervisory authority.

Where processing is based on legitimate interests, an individual may object based on the individual’s particular situation.

Where personal information is used for direct marketing, an individual may object at any time.

Where consent is the legal basis, an individual may withdraw consent at any time without affecting prior lawful processing.

FlowMajik does not appoint a formal Data Protection Officer, European Union representative, or United Kingdom representative unless required by applicable law. Privacy inquiries should be directed to [email protected].

Individuals may lodge a complaint with the data-protection authority in the jurisdiction where they live or work or where an alleged violation occurred.

22. Canadian Privacy Rights

Residents of Canada may have rights under applicable federal or provincial privacy laws, including the right to:

• request access to personal information;

• request correction of inaccurate information;

• withdraw consent, subject to legal and contractual limitations;

• challenge compliance with applicable privacy principles; and

• complain to an applicable privacy regulator.

FlowMajik may rely on consent, contractual necessity, reasonable business purposes, legal requirements, or other lawful authority when processing information relating to Canadian individuals.

Requests may be submitted to [email protected].

23. Children and Minors

The Services are intended only for individuals who are at least 18 years old and legally authorized to act for themselves or bind the business or organization they represent.

FlowMajik does not knowingly:

• offer the Services directly to children;

• create accounts for children;

• market to children;

• collect personal information directly from children; or

• sell or share children’s personal information.

If we learn that we collected personal information directly from a person under 18 without legally sufficient authorization, we may delete or restrict the information.

A parent or legal guardian who believes a minor has provided personal information may contact [email protected].

24. Third-Party Websites and Services

The Services may contain links to, embed content from, or integrate with third-party websites and services.

FlowMajik does not control the privacy, security, availability, content, or data practices of independently operated third parties.

This Privacy Policy does not apply to information processed independently by those third parties. Users should review the privacy notices and terms of third-party services before providing information or enabling an integration.

25. Account Closure and Data Export

Users may be able to close an account, terminate services, or request account assistance through available account controls or by contacting FlowMajik.

Account closure does not necessarily result in immediate deletion of all associated information.

FlowMajik may retain information as reasonably necessary for:

• contractual obligations;

• billing;

• fraud prevention;

• legal compliance;

• dispute resolution;

• security;

• backup integrity;

• enforcement;

• audit records; and

• other lawful purposes.

Clients are responsible for exporting information they need before account termination, subject to available functionality and contractual terms.

26. Business Transfers and Changes in Ownership

If FlowMajik undergoes a merger, acquisition, financing, reorganization, bankruptcy, asset sale, or other business transaction, personal information may be reviewed, disclosed, or transferred as part of that transaction.

The recipient may continue to process personal information in accordance with this Privacy Policy unless a new privacy notice is provided.

27. Changes to This Privacy Policy

FlowMajik may update this Privacy Policy periodically to reflect:

• changes to the Services;

• changes in technology;

• changes in business practices;

• changes in legal requirements;

• changes in service providers;

• security developments; or

• other operational needs.

The “Last Updated” date identifies when the Privacy Policy was most recently revised.

Where required by law, we may provide additional notice of material changes through:

• the website;

• an account notification;

• email;

• a client portal;

• a cookie banner; or

• another appropriate method.

Continued use of the Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by law.

28. Contact FlowMajik

Questions, concerns, complaints, or privacy requests may be directed to:

FlowMajik LLC
1315 Oakfield Dr. #1108
Brandon, Florida 33509
United States

Privacy Email: [email protected]

To help us respond efficiently, please include “Privacy Inquiry” or “Privacy Request” in the subject line and provide sufficient information to identify the relevant account, interaction, client, or record.

FlowMajik may maintain records of privacy requests and responses to demonstrate compliance, prevent fraud, resolve disputes, and fulfill legal obligations.